Empowering e-commerce retailers with the ability to transform the post-purchase experience into a competitive advantage.
Crafting Unforgettable Journeys.
Your business is unique, and your customers deserve an experience that feels just as special – tailored to reflect your brand’s uniqueness and the value you place on customer satisfaction. That’s why we’ve built a platform that lets you customize every step of the post-purchase journey. It’s not about one-size-fits-all; it’s about fitting perfectly to your brand and your customers’ expectations. This is how you stand out, build loyalty, and keep them coming back. For businesses aiming to make a real difference, WISMOlabs is your partner in crafting those crucial moments that turn buyers into lifelong fans. Let’s make each delivery unforgettable, together.
Redefining Post-Purchase
One Step at a Time
From pioneering order tracking to integrating returns automation, setting new standards for the post-purchase experience in e-commerce.
- Idea Was Born (2015)
After working with e-commerce retailers for the last 15 years, the founder saw an untapped opportunity.
- Product Development (2016)
The first WISMOlabs branded order tracking page solution for eCommerce retailers was born.
- Proactive Notifications (2017)
Email and SMS proactive notifications were added to instantly notify consumers about their order progress and status changes.
- First 250 Customers (2018)
WISMOlabs hits 250 customers and the first 10,000,000 shipment tracked.
- US Office (2019)
Expanded to the United States. Open a new location in San Jose, California.
- Custom Services (2020)
White glove set-up and customization services added to a product offering.
- Returns Automation Development (2023)
Return automation development started with limited set of partners and customers.
- eCommerce Returns Software (2024)
Return automation is added, making WISMOlabs end-to-end post-purchase solution.
- Today
Serving retailers and their customers for 9 years to provide the best post-purchase customer experience.
Purpose.
Our mission is to elevate your customer experience from good to outstanding. We recognize the challenges retailers face in providing a seamless shopping experience.
Retailers lose precious time, money, and customer loyalty when the post-purchase experience falls short. Missed delivery updates lead to higher support costs and frustrated shoppers. A single negative experience can erode trust and reduce repeat business. That’s why WISMOlabs was born: to bridge these gaps, streamline your operations, and keep your customers delighted. We believe every interaction matters, and we’re here to make each one count.
Philosophy.
Since 2016, we’ve been focused on delivering value rather than chasing investor targets. We keep our team small by design, ensuring nimble operations and swift decision-making.
Clients gain direct access to our expert engineers, cutting out red tape and speeding up problem-solving. We use the same advanced technologies as larger vendors, but our lean structure keeps overall costs competitive.
Our proven success with businesses of all sizes shows you can have big-company results without big-company bureaucracy. Our agility and customer-first approach consistently delivers measurable value.
Why Work With Us?
WISMOlabs stands firmly on the foundation of our core values and unique philosophy.
- Real-Time Expertise: Every inquiry goes straight to our engineers for fast, reliable solutions.
- Swift Decision-Making: A small team means fewer bottlenecks and quicker turnaround.
- Competitive Costs: We tap into cutting-edge tech but maintain a lean structure for better pricing.
Learn more: https://wismolabs.com/